What if my order is delayed at customs?

In case your order is delayed at customs, they will inform you of that. They ask the recipient to come and give them a permission to open the parcel. At this point it is examined and given to you. If you have any problems with getting your order, please let us know and we will try to help you to resolve the problem. Sometimes the package is returned to our address (for different reasons entirely unrelated to us) in those cases, if the client decides will send back the order, but the customer have to cover the cost of new shipping. Bhealthy store is not responsible for lost packages if the customer does not purchase shipping insurance.

Tracking your package

Mind that only the orders sent by Trackable Courier Service can be tracked. To track your package you are to obtain your tracking number by clicking Track My Order section. In this section you will find the information of how to track the order and the carrier contact information.

If your order was sent by International Unregistered Airmail, click on Track My Order to check the status of your recent order.

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